Delivery & Shipping
Do you ship internationally?
No, we currently ship only within the United States. Orders placed with delivery addresses outside the USA cannot be processed at this time.
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can follow your shipment anytime on our Track Your Order page.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery within the USA then takes 3–5 business days. Express options are available at checkout. Delivery times may vary depending on your region and carrier.
Do I need to pay for delivery?
Standard shipping is free on all orders within the USA. Express shipping is available at checkout for an additional cost. The price you see at checkout is the final price you pay — no hidden fees.
Returns & Exchanges
What is the return policy?
You may request a return within 30 days of receiving your order. Items must be unworn, unused, in their original condition, and returned with all tags and original packaging.
What should I do if I want to return a product?
Please contact our support team at hello@luxyatelier.com before sending anything back. We'll provide detailed return instructions and a free prepaid return label.
What if the size doesn't fit me?
If the size doesn't fit, you can request a return or exchange according to our return policy. Just email us at hello@luxyatelier.com and our team is happy to help.
Who covers the return shipping costs?
Returns are free — we'll provide a prepaid return shipping label for eligible returns within 30 days.
When will I receive my refund?
Once we receive and inspect your return, your refund is processed to your original payment method within 5–7 business days. Your bank may take a few additional days to post it.
Can I cancel or change my order before shipping?
You can request a cancellation or change within 2 hours of placing your order. After that, the order is prepared for dispatch and we may be unable to make changes.
Payments
How can I pay for my order?
We accept Visa, Mastercard, American Express, PayPal, and secure digital wallets including Apple Pay, Google Pay, and Shop Pay. All payments are processed through a secure checkout.
Is it safe to shop on your website?
Yes. Our website uses SSL encryption to protect your personal and payment information. We never store your card details.
When will my payment be charged?
Your payment is charged immediately after you place your order. In some cases, a temporary authorization may appear before final confirmation.
Support
Still have questions?
Our support team is here to help. Email us anytime at hello@luxyatelier.com.
When is your customer support available?
Our team is available Monday to Friday, 9:00 AM – 6:00 PM (EST). We aim to respond to all inquiries within 24 hours on business days.