Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at hello@luxyatelier.com. If your return is accepted, we'll send you a free return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returns should be sent to: Nova Miami LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States.

You can always reach us with any return questions at hello@luxyatelier.com.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items
Certain items cannot be returned, including gift cards and final sale items. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We'll notify you once we've received and inspected your return and let you know if your refund is approved. If approved, you'll be automatically refunded to your original payment method within 5–7 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return and you haven't received your refund, please contact us at hello@luxyatelier.com.

LuxyAtelier — Nova Miami LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States