Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. If visible signs of wear, washing, or damage are found upon inspection, a reduction in refund value may apply.

To start a return, contact us at hello@luxyatelier.com. We'll reply within 24 hours with your options and next steps. If your return is approved, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return Shipping
Return shipping costs are the customer's responsibility, unless the item arrived defective, damaged, or you received the wrong item. We recommend using a trackable shipping service. Returns may be shipped to our international warehouse. Customers are responsible for completing customs declarations, and any customs duties or fees charged on the return may be deducted from the refund.

Return Address
Please send returns only to the address provided by our team after your return is approved. Our business address listed below does not accept returns, and parcels sent there cannot be processed.

You can always reach us with any return questions at hello@luxyatelier.com.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Non-Returnable Items
Certain items cannot be returned, including gift cards and final sale items. Please get in touch if you have questions about your specific item.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We'll notify you once we've received and inspected your return and let you know if your refund is approved. If approved, you'll be automatically refunded to your original payment method within 5–7 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return and you haven't received your refund, please contact us at hello@luxyatelier.com.

LuxyAtelier — Nova Miami LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States (business address — not a return address)